Privacy Policy

Last update: December 26, 2023

Welcome to Feedback bot's Privacy Policy. This document is a commitment to your privacy and explains how we handle, collect, and use your personal information while you use our app for Slack. We respect your privacy and are committed to protecting your personal data. This policy applies to your use of our app within the Slack platform.

We collect various types of information to provide and improve our app for Slack services. This includes:

• Personal Information: We may collect personal information such as your name and Slack user ID when you interact with our app.
• Usage Data: We collect information on how you use the app, but only when you interact with its features and functionalities.
• Workspace Data: Information related to the Slack workspace where the app is installed, such as workspace name and user roles.

This information is essential for the effective operation of our app and to provide you with the best possible experience.

The information we collect is used for various purposes:

• Service Provision: To deliver and maintain the functionality of our app for Slack, enhancing your user experience.
• Personalization: To tailor the app's features and content to your preferences and interests.
• Support: To provide customer assistance and respond effectively to your inquiries and feedback.
• Improvements: To improve the app's features, performance, and overall user experience based on your interactions and feedback.
• Communication: To communicate with you about updates, new features, and other relevant information about our app.

We do not use any third-party apps for data processing and firmly commit to not selling your data. Our focus is on using your data responsibly and solely for purposes that enhance your experience with our app.

We are committed to protecting your privacy and handle your data with the utmost care. Our policies for data sharing and disclosure include:

• No Third-Party Sharing: We do not share your data with third-party services or providers. Your information is used exclusively for the operation and improvement of our app for Slack.
• No Data Selling: We firmly stand against selling user data. Your personal and usage information remains confidential and is only used to enhance your experience with our app.
• Legal Compliance: We may disclose your information if required by law, such as in response to a court order or a government request, but only to the extent necessary to comply with legal obligations.
• Workspace Privacy: Information related to your Slack workspace is used solely within the context of the workspace and is not shared outside of it.

Your trust is important to us, and we strive to maintain transparency and integrity in all our data practices.

Ensuring the security of your data is a top priority for us. We take the following measures to protect your information:

• Encryption: All data transmitted to and from our app for Slack is encrypted to prevent unauthorized access.
• Secure Servers: We store your data on secure servers with restricted access and robust safeguards.
• Regular Updates: Our systems are regularly updated to incorporate the latest security measures and protect against threats.
• Employee Training: Our team members receive training on best practices for data security and privacy.

While we strive to use commercially acceptable means to protect your data, please be aware that no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

We recognize and respect your rights regarding your personal data. Here's how you can control your information:

• Access and Update: You have the right to access and update your personal information at any time. If you need to modify or verify your data, please contact us.
• Data Portability: Upon request, we can provide your data in a structured, commonly used, and machine-readable format.
• Deletion: If you wish to delete your personal data from our system, please reach out to us. We will process your request in accordance with legal requirements.
• Opt-Out of Communications: You can opt out of receiving marketing or promotional communications from us at any time by using the unsubscribe link in the emails.

We are committed to facilitating your rights and will respond to your requests promptly and in accordance with applicable laws.

Our app and website do not use cookies or similar tracking technologies. We are committed to maintaining your privacy and ensuring a seamless user experience without the need for these technologies.

• No Cookies: We do not store any cookies on your device when you use our app or visit our website.
• No Tracking: We do not track your online activities or browsing behavior. Your use of our services is private and secure.
• Privacy First: Our commitment to your privacy means we prioritize a cookie-free and tracking-free experience for all our users.

We believe in providing a straightforward and transparent service, respecting your privacy at every step.

We are committed to retaining your personal data only for as long as necessary for the purposes for which it was collected. Here's our approach to data retention:

• Retention Period: We retain your personal data only for as long as is necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.
• Data Deletion: Upon the termination of your use of our app or at your request, we will delete or anonymize your personal data, unless there is a legal requirement to retain it. Additionally, if you uninstall our app, all your data will be automatically deleted from our systems after one year.
• Regular Review: We regularly review our data retention policies to ensure they align with legal requirements and best practices.

Our goal is to ensure that your data is managed responsibly and securely, with respect for your privacy and in compliance with applicable laws.

From time to time, we might change our Privacy Policy. When we do, we'll make sure to update this page.

If you have any questions or concerns about our privacy policy or how we handle your data, feel free to get in touch with us at support@feedbackforslack.com. We're always available to help and ensure your experience with our app is secure and enjoyable.